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What if my piece breaks?

…at Guidance Glass?

Stuff happens, everywhere including in our kilns. If regretfully something happens to your piece in our firing process, the following is our policy:

1. If breakage is due to the customer not following our instructions, there is no remediation.
2. If it is our fault or the kilns’ fault, you receive a complete Do-Over PLUS 10% bonus towards your remake
OR
You may receive a refund in the same method you paid less a 30% experience fee.

Please know we do everything we can to make your experience here enriching and engaging and we do everything we can to aim for your intended outcome. We apologize in advance for any time we fall short of this goal.

…at home?

Save the pieces! Give us a call or send us an email with a photo. We may be able to repair your piece or offer suggestions on how you can recycle the pieces into a new project. A firing fee may apply.